Shipping policy

Overview

This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our store, including expected timeframes, shipping regions, costs, and what to do if something goes wrong with your delivery. Please read it alongside our other store policies before placing an order.

Order Processing (Handling Time)

Once your order is placed and payment is confirmed, our team begins preparing it for shipment. Orders are typically processed and handed off to the carrier within 1-2 business days. Handling time refers only to the time it takes us to prepare and dispatch your order, and is separate from the time it takes the carrier to deliver it to you.

Please note that orders are not processed on weekends or public holidays, which may occasionally add a small delay to the stated handling window.

Delivery Time

Once your order has shipped, delivery typically takes an additional 2-4 business days to arrive, depending on your location and the carrier's operating schedule.

Taking handling time and delivery time together, most orders arrive within approximately 3-6 business days from the moment they are placed. This is an estimate rather than a guarantee, as external factors such as carrier delays can occasionally affect delivery.

What happens after you place an order

  1. You receive an order confirmation by email.
  2. Your order is prepared for shipment (1-2 business days).
  3. Your order is handed to the carrier and a tracking link is emailed to you.
  4. Your order is delivered (typically 2-4 business days after shipment).

Shipping Regions

We currently ship to customers in the United Kingdom and the United States. If your delivery address falls outside of these regions, we are unfortunately unable to fulfill your order at this time.

Shipping Costs

We are pleased to offer free shipping on orders to the regions we serve. Any applicable shipping charges, if relevant to your order, will always be clearly shown at checkout before you complete your purchase, so you know exactly what you are paying before your order is confirmed.

Order Tracking

As soon as your order ships, you will automatically receive an email containing a tracking link. You can use this link at any time to follow your parcel's progress from our warehouse to your door.

Delayed, Lost, or Damaged Shipments

While we work hard to ensure every order arrives safely and on time, issues can occasionally occur during transit. If your parcel arrives damaged, appears to be lost, or has not reached you within the stated delivery timeframe, please contact us right away at Fripmocca@gmail.com. Let us know your order details and describe the issue, and we will work with you to resolve it as quickly as possible.

Questions About Your Order

If you have any other questions about the shipping or delivery of your order, our team is happy to help. Reach out to us at Fripmocca@gmail.com and we will get back to you promptly.