Warranty
Overview
This Warranty Policy explains your rights when a product you purchased from Zenith Sole turns out to be defective, and how any additional manufacturer warranty applies on top of those rights. Please read it alongside our other store policies for full details on returns, shipping, and payments.
Statutory warranty
All goods sold by Zenith Sole are covered by the statutory warranty for defects that applies under the law. If an item you receive is faulty — meaning it does not match its description, is not fit for its intended purpose, or otherwise fails to meet reasonable quality standards — you are entitled to a remedy. Depending on the circumstances, this may include a repair, a replacement, or, where the law allows, a price reduction or a full refund.
This statutory warranty exists independently of, and is not reduced by, any manufacturer warranty described below. It is provided at no extra cost and applies automatically to every purchase.
Manufacturer warranty
Where a product carries an additional manufacturer warranty, it applies for 2 years from the date of purchase. This manufacturer warranty is provided on top of, and does not replace or limit, your statutory rights described above.
A manufacturer warranty typically covers defects in materials or workmanship that arise under normal use during the warranty period. It does not cover damage caused by misuse, accidents, unauthorized alterations, or normal wear and tear. If you are unsure whether your product qualifies, contact us using the details below and we will confirm what applies to your specific order.
Reporting a fault
If you believe a product is defective, please contact us at Fripmocca@gmail.com as soon as possible. To help us resolve the issue quickly, please include:
- Your order number
- A clear description of the fault
- Photos of the issue, where possible
Once we receive your report, we will review the details and get back to you with next steps. Depending on the situation, this may involve a repair, a replacement, or, in line with your statutory rights, a refund. Refunds, where applicable, are processed within 5 days, and exchanges are offered as an alternative to a refund.
Relationship to our Return Policy
This Warranty Policy covers defective items outside the standard return window. If you simply wish to return or exchange a product within 30 days of receipt for reasons unrelated to a defect, our standard return terms apply instead, including that return shipping is covered by us as the merchant.
Contact
Zenith Sole
77 Monks Way
Monks Way
10001 Tosside, United Kingdom
Email: Fripmocca@gmail.com
Phone: +1 79 0093 6472