Privacy policy

1. Introduction

This Privacy Policy explains how Zenith Sole ("we," "us," or "our") collects, uses, discloses, and safeguards personal data when you visit our website, browse our products, place an order, or otherwise interact with us. We are committed to handling your personal data responsibly and transparently. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

2. Who We Are (Controller)

The controller responsible for the personal data processed through this website is:
Zenith Sole
77 Monks Way
Monks Way
10001 Tosside, United Kingdom
Email: Fripmocca@gmail.com
Phone: +1 79 0093 6472

If you have any questions about this policy or about how we handle your personal data, please contact us using the details above.

3. Personal Data We Collect

We collect personal data in the following situations:

3.1 When You Visit Our Website

Our server automatically and temporarily logs certain technical information whenever you visit our site, including your IP address, the date and time of your visit, the URL requested, the referring page, and information about your browser and operating system. We process this information to keep our website secure, to diagnose technical problems, and to ensure the site operates reliably. The legal basis for this processing is our legitimate interest in the security and proper functioning of our website (GDPR Art. 6(1)(f)).

3.2 When You Place an Order

When you place an order with us, we collect the personal data necessary to process and fulfill it, including your name, billing address, shipping address, email address, phone number (where provided, optional), and payment details. We accept payment via Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, and Google Pay; depending on the payment method you select, limited order and payment information is shared with the relevant payment provider so that your transaction can be processed (see Section 6, "Third-Party Services," below). The legal basis for this processing is the performance of a contract with you (GDPR Art. 6(1)(b)).

3.3 When You Contact Us

If you contact us — for example, with a question about an order or a product — we store the content of your message together with your contact details so that we can respond to you and keep a record of our correspondence. The legal basis for this processing is the performance of a contract or pre-contractual measures taken at your request (GDPR Art. 6(1)(b)), and, where applicable, our legitimate interest in resolving customer inquiries (GDPR Art. 6(1)(f)).

4. How We Use Your Personal Data

We use the personal data described above only for the purposes for which it was collected, namely to:

  • process, fulfill, and manage your orders;
  • communicate with you about your orders or inquiries;
  • maintain the security, integrity, and reliability of our website; and
  • comply with our legal and regulatory obligations.

We do not use your personal data for any purpose incompatible with those listed above without informing you and, where required, obtaining your consent.

5. Sharing of Personal Data

We do not sell your personal data. We only share personal data with third parties where:

  • you have given your explicit consent to the sharing;
  • sharing is necessary to perform a contract with you (for example, passing your shipping address to a carrier or your payment details to a payment provider);
  • we are subject to a legal obligation requiring disclosure; or
  • we have a legitimate interest in sharing the data and that interest is not overridden by your rights and freedoms (GDPR Art. 6(1)(f)).

Any third party with which we share personal data is only permitted to process it for the specific purpose for which it was shared and in accordance with applicable data protection law.

6. Cookies

We use cookies that are strictly necessary for our website to function correctly, such as those required to operate the shopping cart and checkout. Optional cookies — including those used for analytics or marketing purposes — are only placed on your device after you have given your consent through our cookie banner. You may withdraw or adjust your cookie consent at any time through your browser settings or the cookie preferences made available on our website.

7. Third-Party Services

Our website is hosted on the Shopify platform, operated by Shopify Inc., 150 Elgin Street, Ottawa, ON, K2P 1L4, Canada. Shopify provides the infrastructure that allows us to sell our products and services to you and processes certain personal data on our behalf as part of that hosting service.

Payments are processed by our configured payment providers, which support the following payment methods: Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, and Google Pay. Each payment provider processes payment data under its own privacy policy and terms, and we encourage you to review these before completing a purchase.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any applicable legal, accounting, or reporting requirements. When personal data is no longer needed for these purposes, we take steps to delete or anonymize it.

9. Data Security

We implement appropriate technical and organizational measures designed to protect your personal data against unauthorized access, loss, misuse, alteration, or destruction. While we take reasonable steps to safeguard your personal data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable data protection law, you have the right to:

  • request access to the personal data we hold about you (GDPR Art. 15);
  • request correction of any inaccurate or incomplete data (Art. 16);
  • request deletion of your personal data (Art. 17);
  • request restriction of the processing of your personal data (Art. 18);
  • request the transfer of your personal data in a portable format (Art. 20);
  • withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal (Art. 7(3)); and
  • lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law (Art. 77).

To exercise any of these rights, please contact us at Fripmocca@gmail.com. We will respond to your request in accordance with applicable law.

11. Right to Object

Where we process your personal data on the basis of our legitimate interests, you have the right to object to that processing at any time under GDPR Art. 21. If you object, we will no longer process your personal data for those purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing is necessary for the establishment, exercise, or defense of legal claims.

To exercise your right to object, please contact us at Fripmocca@gmail.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we protect your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us at:
Zenith Sole
77 Monks Way
Monks Way
10001 Tosside, United Kingdom
Email: Fripmocca@gmail.com
Phone: +1 79 0093 6472